Acceptable Use Policy

This AUP is part of the Terms. We may update it and will post changes at https://www.bookingbutler.ai/aup. Material changes to this AUP follow the notice requirements in Section 20 and take effect on the date stated in that notice.

A1. Prohibited content and conduct#

You will not use the Services to transmit, generate, or store content that is unlawful; harassing, threatening, or abusive; defamatory; obscene or sexually explicit; that infringes intellectual property; that promotes violence or discrimination; or that contains malware.

A2. Prohibited messaging categories#

Without our prior written approval, you will not use the Services for messaging relating to: cannabis, CBD, or controlled substances; firearms, ammunition, or explosives; tobacco, vaping, or alcohol; gambling; high-risk financial products including payday loans, debt collection, debt relief, and credit repair; multi-level marketing; cryptocurrency solicitation; get-rich-quick offers; adult content; or political campaigning or fundraising. Carrier rules independently prohibit much of this category, and carriers may block or terminate traffic regardless of our approval.

A3. Consent and contact rules#

You will:

• obtain and retain records of legally sufficient consent before contacting any End User, including prior express written consent where required for marketing calls and texts;
• scrub against the National Do Not Call Registry and applicable state registries, and honor internal do-not-call lists;
• observe calling and texting time restrictions under federal and state law, including local-time restrictions;
• honor STOP, UNSUBSCRIBE, and equivalent opt-out keywords immediately and across channels;
• include required identification of your business in messages;
• not send unsolicited bulk messages, and not use the Services for "snowshoeing," number cycling, or evading carrier filters;
• not use misleading sender IDs, spoofed caller ID, or misleading opt-out instructions.

A4. AI-specific restrictions#

You will not:

• configure an AI agent to deny that it is an automated system when asked directly;
• clone or imitate the voice of a real person without documented written consent;
• use the Services to impersonate another business or a government agency;
• use the Services to generate content designed to deceive an End User into a financial transaction they did not intend;
• use the Services for automated decisions about credit, housing, insurance, employment, or education eligibility.

A5. Technical restrictions#

You will not reverse engineer, decompile, or attempt to derive source code; circumvent rate limits, quotas, or usage metering; access the Services to build a competing product; conduct penetration testing or vulnerability scanning without our prior written consent; resell or sublicense outside Section 15; or use the Services in a way that degrades performance for others.

A6. Enforcement#

Violation may result in immediate suspension or termination under Section 16.2, in addition to any other remedy. We may, but are not obligated to, monitor for violations. We will cooperate with lawful requests from carriers, regulators, and law enforcement.

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